Frequently Asked Questions

  • How do people living with type 1 diabetes start using the CamAPS FX system?

  • People living with type 1 diabetes, who wish to use the CamAPS FX system, should contact their usual diabetes specialist care team to discuss it.

    Training takes place in 2 steps (although both steps may occur in the same appointment):

    • - online or face-to-face training on how to safely use the CamAPS FX app and
    • - confirmation of settings and activation the app by a certified CamAPS FX healthcare professional trainer.

    Prior to training, people can download the CamAPS FX app from Amazon Appstore, but they will not be able to use it until they are fully trained.

  • How do I register with CamAPS Training Portal?

  • Registration can be completed online.

    Click on the link or icon in the top right of the screen to register.

    If you have any problems or require further support, please contact CDEP.

  • What's the difference between CDEP's diabetes e-learning platform and CDEP's CamAPS FX portal?

  • CDEP is a diabetes e-learning platform that hosts a wide variety of diabetes topics. You can access CDEP by clicking on this link:

    This portal is specially designed for CamDiab to host training for the CamAPS closed-loop insulin delivery system.

  • How much does the CamAPS FX training cost?

  • CamAPS FX training is available FREE of charge.

    You do need to pay for a subscription fee to use the CamAPS FX app.

    Find out more at CamDiab Orders.

  • Can I do the training on my smartphone or tablet?

  • CDEP offers a good experience on a computer, smartphone or tablet.

    You can save CamAPS training portal to your tablet's or phone's home screen to create a shortcut to it.

  • Is CDEP's CamAPS FX training endorsed?

  • CDEP 's CamAPS FX Training is proudly endorsed by:

  • What if I pick the wrong CamAPS training zone?

  • You will be asked to pick from one of 5 training zones when you create your CamAPS Training account.

    • - Person living with type 1 diabetes (or their carer if appropriate)
    • - Person living with type 2 diabetes (or their carer if appropriate)
    • - Diabetes specialist healthcare professional
    • - Hospital ward staff
    • - Teachers or educational support staff

    The zone will determine which training you are offered.

    If you discover you have picked the wrong zone at registration by mistake, you can amend your level in the 'my account' section.

  • What internet browser is best to use for CamAPS training?

  • We recommend that you do not use an out-of-date internet browser such as Internet Explorer. Microsoft no longer supports these browser versions making the user experience very poor.

    For the best user experience, please choose another internet browser such as:

    • - Google Chrome
    • - Microsoft Edge
    • - Mozilla Firefox
    • - Safari (Apple)
  • Can I access CamAPS training from home?

  • You can log onto the CamAPS training from any internet-enabled smartphone, tablet or desktop computer that has access to the internet.

    CamAPS training platform is mobile responsive and therefore offers a fantastic user experience from any device.

  • Can I have more than 1 chance at taking the test?

  • Yes; if on your third attempt, you are still unable to answer the questions, the competency will be locked and you will be directed to the resources associated with that competency.

    Having viewed one or more of the resources, the competency will be unlocked and you may again re-take the competency.

  • How will I know what answers I got right or wrong?

  • At the end of each competency, you will be shown the correct answers to the questions.

    We will indicate which of the questions you answered correctly or incorrectly. Please note: your selection is not shown.

    Relevant resources linked to the competency are shown at the bottom of the page should you wish to review them.

  • What is the CamAPS training pass mark?

  • An 80% pass mark is required as people need to demonstrate that they have a good working knowledge of the system to ensure safety.

    Each multiple-choice question series can be taken up to 3 times before the competency is locked.

    Each time the quiz is taken a new series of questions are asked.

    Once the competency is locked, a relevant resource needs to be accessed via the resource library in order to unlock the competency again before further attempts can be made.

  • When will I get a certificate?

  • You will be able to generate a certificate from the website once you have successfully completed all the competencies within the training.

    You will also be asked to complete an evaluation of the learning experience relating to the training that CDEP uses to monitor the overall impact of the training and how best to improve the experience offered.

    The average time taken to complete a topic is shown as training-specific diabetes continuous professional development (CPD) time on the training certificate.

    Certificates are valid for 2 years from the date of completion due to the ongoing development of new treatments and continual evolution of diabetes care.

    Certificates can be printed, emailed or saved as PDFs to your local computer or network. They are also stored under the 'My Learning' tab in your account.

  • If I need help, who do I contact?

  • Please email Candice Ward ( if you need any assistance.

    We welcome any feedback or comments on any aspect of this e-learning site as we are keen to continue improving and developing it further.

  • Who sees my data?

  • Detailed activity data is only viewed by the CDEP team for troubleshooting and general evaluation purposes. All published data will be aggregated and can not be traced back to the individual.

    CDEP will notify CamDiab, via email, that you have completed the CamAPS training so that they can unlock access to the CamAPS app. For safety reasons, only people who have undertaken this online training will be allowed to use the closed-loop system.

    Information that will be included in this automated email is:

    • - your name
    • - your email address
    • - your place of work
    • - title of training completed
    • - your unique topic certification number